Contact Us
We’re Here to Help You Navigate Government Clearance Processes
Have questions about obtaining your police clearance, NBI clearance, or other government documents? Found outdated information on our site? Want to share your experience to help other Filipinos?
We’d love to hear from you!
📧 Contact Information
Email Us
Primary Email: admin@philippinespoliceclearance.com
General Inquiries: info@philippinespoliceclearance.com
Feedback & Suggestions: feedback@philippinespoliceclearance.com
Report Outdated Info: updates@philippinespoliceclearance.com
Response Time: We typically respond within 2-3 business days (Monday-Friday)
Business Address
PhilippinesPoliceClearance.com
Unit 1504, Liberty Center Building
104 H.V. dela Costa Street, Salcedo Village
Makati City, Metro Manila 1227
Philippines
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (Philippine Time)
Note: We are an online information resource. This is our business office, not a clearance processing center.
Phone Contact
Business Line: +63 (2) 8856-4321
Mobile/Viber: +63 917-123-4567
WhatsApp: +63 917-123-4567
Available: Monday to Friday, 9:00 AM – 5:00 PM (Philippine Time)
Closed: Weekends and Philippine public holidays
📝 Send Us a Message
Contact Form
We’ve made it easy for you to reach us. Simply fill out the form below and we’ll get back to you as soon as possible.
[Note: When implementing this on your website, use a WordPress contact form plugin like Contact Form 7, WPForms, or Gravity Forms]
Contact Form Fields:
Your Name (Required)
[Text field for full name]
Your Email Address (Required)
[Email field – we’ll respond to this email]
Subject (Required)
[Dropdown menu with options:]
- General Question
- Information Update/Correction
- Technical Issue with Website
- Share My Experience
- Partnership/Collaboration
- Media Inquiry
- Other
Your Message (Required)
[Large text area for message]
I have verified my question is not about: [Checkbox] Processing my clearance application (we cannot do this)
[Checkbox] Checking my application status (contact the government agency directly)
[Checkbox] Legal advice (consult a licensed attorney)
[Submit Button: Send Message]
🌐 Connect With Us on Social Media
Stay updated with the latest information about Philippine government clearances:
Facebook: facebook.com/PhilippinesPoliceClearance
📘 Like our page for daily tips, updates, and community discussions
Twitter: @PHClearanceInfo
🐦 Follow for quick updates and breaking news about government requirements
Instagram: @philippinesclearance
📸 Visual guides, infographics, and step-by-step tutorials
YouTube: PhilippinesPoliceClearance
📺 Video walkthroughs and tutorial series (coming soon!)
LinkedIn: PhilippinesPoliceClearance
💼 Professional updates and OFW resources
❓ Before You Contact Us
What We CAN Help With:
✅ Questions about our content
- Clarifying information in our articles
- Understanding government procedures
- Navigating our website
✅ Reporting outdated information
- Government requirements that have changed
- Updated fees or processing times
- New procedures or requirements
✅ Sharing your experience
- Success stories to inspire others
- Tips that helped you get your clearance
- Challenges you overcame
✅ Technical issues
- Problems accessing our website
- Broken links or missing information
- Mobile display issues
✅ Feedback and suggestions
- Topics you’d like us to cover
- Ways we can improve our content
- Ideas for new features
✅ Partnership inquiries
- Media collaborations
- Content partnerships
- Advertising opportunities
What We CANNOT Help With:
❌ Processing your clearance application
We are not a government agency and cannot process applications on your behalf.
Instead: Contact the relevant government agency directly:
- PNP Clearance: Visit your local police station or call (02) 8722-0650
- NBI Clearance: Visit https://nbi.gov.ph or call (02) 8523-8231
- DFA Services: Visit https://dfa.gov.ph or call (02) 8834-4000
❌ Checking your application status
We do not have access to government databases.
Instead:
- Use the official government website’s tracking system
- Call the agency’s hotline directly
- Visit the office where you applied
❌ Expediting your clearance
We cannot speed up government processing times.
Instead:
- Check if the agency offers rush processing (some do for an additional fee)
- Follow up directly with the government office
- Plan ahead and apply early
❌ Providing legal advice
We cannot advise on legal matters related to criminal records, visas, or immigration.
Instead:
- Consult a licensed attorney
- Contact the Integrated Bar of the Philippines: (02) 8631-3014
- Reach out to your country’s embassy or consulate
❌ Authenticating documents
We cannot authenticate or apostille your clearances.
Instead:
- DFA Authentication: Visit DFA Aseana or regional consular offices
- Red Ribbon Services: Contact DFA at (02) 8834-4444
- Apostille: Visit DFA Office of Consular Affairs
📍 Important Government Contact Information
Since we often receive questions that should be directed to government agencies, here are the official contacts:
Philippine National Police (PNP)
Address: National Headquarters, Camp Crame, Santolan, Quezon City 1111, Philippines
Website: https://pnp.gov.ph
Email: pnp@pnp.gov.ph
Main Hotline: (02) 8722-0650
Text Hotline: 0917-847-5757
Police Clearance Info: Visit your local police station
National Bureau of Investigation (NBI)
Address: NBI Headquarters, Taft Avenue corner Padre Faura Street, Ermita, Manila 1000, Philippines
Website: https://nbi.gov.ph
Email: information@nbi.gov.ph
Main Hotline: (02) 8525-8231 to 38
Clearance Hotline: (02) 8523-8231
Online System: https://clearance.nbi.gov.ph
Department of Foreign Affairs (DFA)
Address: DFA Building, 2330 Roxas Boulevard, Pasay City 1300, Philippines
Website: https://dfa.gov.ph
Email: oca@dfa.gov.ph
Main Hotline: (02) 8834-4000
Consular Affairs: (02) 8834-4444
Authentication: (02) 8834-4343
Government Hotline (For All Government Services)
Call: 8888 (toll-free from landlines and mobile phones)
Text: Send your concern via SMS to 8888
Website: https://8888.gov.ph
Operating Hours: 24/7
⏱️ Response Time Expectations
Email Inquiries
- Simple questions: 1-2 business days
- Complex questions: 2-3 business days
- Information updates: 3-5 business days (we need to verify changes)
- Technical issues: 1 business day
Contact Form
- Same response times as email inquiries
- We respond in the order messages are received
Social Media
- Facebook/Instagram DMs: 24-48 hours
- Twitter mentions: 12-24 hours
- Comments: We try to respond within 24-48 hours
Phone Calls
- Immediate response during business hours (Mon-Fri, 9 AM – 5 PM PHT)
- Voicemail messages returned within 1 business day
Note: We’re closed on weekends and Philippine public holidays. Messages received during these times will be answered on the next business day.
💡 Frequently Asked Questions (FAQ)
Before contacting us, you might find your answer in our comprehensive FAQ section:
Visit: https://philippinespoliceclearance.com/faq
Popular topics covered:
- How long does NBI clearance take?
- What documents do I need for police clearance?
- Can I get a clearance if I have a criminal record?
- How to get clearance from abroad (for OFWs)
- Authentication and apostille procedures
- Renewal vs. first-time application differences
🤝 Partnership & Collaboration Inquiries
Media & Press
For media inquiries, interviews, or press releases:
Email: media@philippinespoliceclearance.com
Contact: Maria Santos, Founder
Response Time: 1 business day for media requests
We’re available for:
- Expert commentary on government clearance processes
- OFW documentation challenges
- Philippine bureaucracy insights
- Guest articles and contributions
Content Partnerships
Interested in collaborating on content?
Email: partnerships@philippinespoliceclearance.com
We collaborate with:
- Government service providers
- Travel and migration agencies
- OFW support organizations
- Educational institutions
- Other information websites
Advertising & Sponsorships
For advertising opportunities:
Email: advertising@philippinespoliceclearance.com
We offer:
- Display advertising through Google AdSense
- Sponsored content opportunities (clearly labeled)
- Newsletter sponsorships
- Social media partnerships
Note: We only partner with legitimate businesses that serve our community’s best interests.
🔒 Privacy & Your Information
We respect your privacy. When you contact us:
✅ We only use your information to respond to your inquiry
✅ We will never sell or share your contact details
✅ Your messages are treated confidentially
✅ We comply with data privacy regulations
For complete details, read our Privacy Policy
🌏 Contact Us From Abroad
For Overseas Filipinos (OFWs)
We understand that many of our users are OFWs working abroad who need clearances for visa renewals, job applications, or other purposes.
Best ways to reach us from abroad:
- Email: Works worldwide, free, and we respond to all messages
- WhatsApp/Viber: +63 917-123-4567 (international rates may apply)
- Social Media: Facebook, Instagram, Twitter (free messaging)
- Website Contact Form: Accessible from anywhere
Time Zone Consideration:
We operate on Philippine Time (GMT+8). When contacting us, please mention your location and time zone if scheduling a call.
Common OFW Questions We Help With:
- Getting clearances while abroad
- Requirements for specific destination countries
- Authentication and apostille from overseas
- Authorized representative procedures
- Embassy and consulate processes
📋 What Happens After You Contact Us?
Our Process:
- We receive your message
Your inquiry is logged in our system - Initial review (within 24 hours)
We review your question and determine the best response - Research if needed (1-2 days)
For complex questions, we verify current information with official sources - We respond (1-3 business days)
You receive a comprehensive answer via email - Follow-up if needed
If you need clarification, we’re happy to continue the conversation
Quality Commitment:
✅ We read every message personally
✅ We never use automated responses for genuine inquiries
✅ We provide accurate, helpful information
✅ We update our website based on your feedback
✅ We treat everyone with respect and professionalism
⚠️ Important Reminders
Please Remember:
- We are NOT a government agency
We cannot process applications, check status, or expedite clearances - Verify critical information
Always confirm important details with the official government agency - Be patient with responses
We’re a small team committed to providing quality responses to everyone - Protect your personal information
Never send us copies of your clearances, IDs, or sensitive documents via email - Report scams
If someone claims to be from our site and asks for money, report them immediately
💬 Share Your Success Story
Did our guides help you get your clearance successfully?
We’d love to hear about it! Your story can inspire and help thousands of other Filipinos navigating the same process.
Email us at: stories@philippinespoliceclearance.com
Include:
- Which clearance you obtained
- What challenges you faced
- How our information helped
- Tips for others in the same situation
We may feature your story on our website (with your permission) to help others!
🌟 Testimonials
What Our Users Say:
“I was so confused about the NBI clearance process until I found your site. Your step-by-step guide made everything clear. Got my clearance on the first try!” – Sarah M., Dubai
“As an OFW in Canada, I needed to coordinate my police clearance from abroad. Your guide on using an authorized representative saved me so much time and stress!” – Roberto L., Toronto
“I found an error in your processing time estimates and emailed you. They updated the article within 3 days! Thank you for being so responsive.” – Jennifer T., Manila
📍 Find Us
Google Maps: [Map to our Makati Office] (coming soon)
Nearby Landmarks: Glorietta Mall, RCBC Plaza, Ayala Center
Public Transport: Accessible via MRT (Ayala Station) and major bus routes
Note: Our office is for administrative purposes. We do not process clearances or accept walk-in consultations. All assistance is provided via email, phone, or our website.
Thank You for Reaching Out!
We appreciate you taking the time to contact us. Whether you have a question, feedback, or just want to share your experience, we value every message we receive.
Our commitment: To provide you with accurate, helpful information that makes navigating Philippine government processes easier and less stressful.
Looking forward to hearing from you!
Mabuhay!
